The Program Eyeshadow and Pigment Palette
We know what it's like to get shitty customer service. That's why we offer free returns and exchanges if you're not happy with your order!
Do you offer returns?
While most cosmetics companies don't, we believe in our product and value our relationship with you more than the transaction. So, yes. We offer returns. If you're not happy, we're not happy.
How do I place a return or exchange?
We're sorry you didn’t love your goodies! Please send us an email at email@example.com with your order number and the products you'd like to exchange or return, and we'll take care of it.
What is your return policy?
All returns must be processed within 30 days of receiving the order. Please include your order number to place a return.
You will be refunded in full to your original form of payment. Please note, your original shipping charges are not refunded. Email us and we'll help you place the return.
How long does it take to process a return?
Once we receive the return, it takes 2-3 days to process it in our system. From there, credit card refunds usually take 5-10 business days to appear on your statement.
What should I do if I receive the wrong product?
Oopsies! We're sorry if you received a different product than you ordered. Please contact us as at firstname.lastname@example.org along with your order # and we will make sure to make it right!
SHIPPING & HANDLING
PLEASE ALLOW SHIPPING DELAYS DUE TO COVID-19. ALL SHIPPING CARRIERS ARE EXPERIENCING DELAYS.
On occasion Estate Cosmetics offers shipping promotions, at which time domestic customers receive free shipping if they spend over a certain amount. These promotions may change periodically. To keep updated with our latest shipping promotions sign up to our newsletter. We ship to USA & Canada via USPS for all domestic and international packages.
Shipping & Handling Charges are as follows:
$6.99 flat fee for domestic, all states within the USA (free shipping over $50)
$7.99 flat fee for Canada (free shipping over $50)
Orders can be tracked at: https://www.usps.com/shipping/trackandconfirm.htm
The processing time for orders is 3-5 business days. After that, delivery time within the United States is 3-6 days, and 10-15 business days internationally. Please keep in mind that during holidays or limited edition launches, this time may vary. Thank you for your patience.
We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited the United States.
Packages undeliverable by USPS and/or their international shipping partners will be cancelled and refunded once received and processed at our shipping hub.