A few simple answers
Are your products cruelty-free & vegan? Are you owned by a parent company that tests on animals?
We are Leaping Bunny certified and all of our products are vegan. We are independently owned and would never test on animals. :)
I just placed an order. When will my package arrive?
*Please expect shipping delays due to Covid-19. We are doing our best to get orders out as fast as possible, but all shipping carriers are experiencing delays that are out of our control.*
All packages ship via USPS or Canada Post. The processing time for orders is 1-3 business days. After that, delivery time within the United States is 3-6 days, and 3-14 business days in Canada. Please keep in mind that during holidays or limited edition launches, this time may be longer. Thank you for your patience. For more information, please refer to our Shipping Policy page.
Do you offer returns?
While most cosmetics companies don't, we want you to be happy with your purchase so we do offer returns with the exception of limited edition products. Just write us. If you're not happy, we're not happy.
My package says delivered, but I didn’t receive it.
Sometimes USPS tracking information can be incorrect, and packages are marked as delivered before they actually arrive – oops! Your package will most likely be delivered within a few days, but it’s great to check with your neighbors and/or post office for more information in the meantime!
How do I know which shade is right for me?
Send us a selfie in natural light to firstname.lastname@example.org so we can help you out!
Do you ship internationally?
We currently ship to Canada and the United States. We do ship to PO boxes and military bases (AFO/FPO). We do not ship to Puerto Rico.
How do I find out about new products?
The best way to find out about new products, brand news, and other cool stuff is to sign up for our mailing list. Promise we won’t blow up your inbox.
I want to work for you, how can I apply?
We love that you are interested in working with us! Please send your resume to email@example.com